TaleSwitchDelete Your Account
TaleSwitch is operated by Pi Engineering e.U. This page explains how to delete your TaleSwitch account, exactly what we remove, and the few records we are required to keep.
Before you delete
- Cancel an active subscription first, in the App Store or in Google Play. Deleting your TaleSwitch account does not cancel a store subscription, and billing continues until you cancel it there.
- Deletion is permanent. Your stories, illustrations and narration cannot be restored afterwards.
How to request deletion
Pick the route that matches how you signed in.
In the app
Accounts with an email address and password
Open TaleSwitch, go to Profile and tap Delete Account. Confirm, then enter your password. We send a confirmation link to your email address, and opening that link deletes the account straight away.
On the web
Accounts with an email address and password
Open the deletion form below, enter the email address and password of the account, and confirm through the link we email you.
Open the deletion formSigned in with Google or Apple
These accounts have no TaleSwitch password
Send an email to hello@taleswitch.com from the address you signed in with and put "Delete my account" in the subject line. We verify the request and delete the account within 30 days, usually within three working days.
hello@taleswitch.comWhat we delete
- Your account and login credentials
- Children’s names, story preferences and profile settings
- Uploaded character photos and profile pictures, including the files in cloud storage
- Every story you created, with its illustrations and narration
- Collections, favourites, shared links and reading activity
- Story credits, credit history, purchase records and referral codes
- Progress, unlocks, milestones and in-app notification records
What we keep, and for how long
Everything else is removed. These are the only records that survive an account deletion.
Subscription records, marked cancelled
Retained for the statutory period required by Austrian accounting and tax law, currently seven years. They hold the subscription state and its dates. They never held payment card details, because Apple and Google process payments and do not pass card data to us.
Device records, unlinked from your identity
The link between the device and your account is removed. The anonymous record stays so that free-story limits cannot be reset by deleting and recreating accounts.
A record that the deletion was requested and completed
Kept as evidence that we honoured the request, and holds nothing beyond the request and completion timestamps.
Story rows, flagged as deleted
Stories are flagged as deleted the moment the request completes and are no longer served to the app, to your library or through any share link. The rows themselves remain in the database in that state. Write to hello@taleswitch.com if you would like them erased outright and we will do it by hand.
Technical server logs
Operational logs can contain a user or device identifier and are kept for security and troubleshooting. Write to hello@taleswitch.com if you want them purged as part of your request.
How long it takes
Deletions you confirm yourself take effect the moment you open the confirmation link we email you. Requests sent to hello@taleswitch.com are completed within 30 days of us confirming your identity, usually within three working days. You can ask us about the status of a request at any time.
Questions about your data?
Write to us and we will answer within 24 hours.