Support Center

Open the TaleSwitch app and tap "Create Story." Choose a hero, a setting, and a story type, then enter your child's name. TaleSwitch generates a unique, personalized fairy tale in seconds — complete with illustrations and optional narration.

Absolutely. Every story is generated following strict child-safety guidelines. All content is age-appropriate, positive, and free from scary or violent themes. TaleSwitch is designed to be COPPA compliant and does not collect personal data from children.

Subscriptions are managed through your device's app store. On iOS, go to Settings > Apple ID > Subscriptions. On Android, open Google Play Store > Payments & subscriptions > Subscriptions. You can also manage subscriptions directly in the TaleSwitch app under Settings.

Open the TaleSwitch app and navigate to the subscription screen. Tap "Restore Purchases" to recover any previously purchased subscriptions. Make sure you are signed in with the same Apple ID or Google account you used for the original purchase.

TaleSwitch is available on iPhone, iPad, and Android devices. The app requires iOS 16 or later, or Android 8.0 or later. We recommend a stable internet connection for generating new stories.

You can switch between English and German in the app settings. Open the TaleSwitch app, go to Settings, and select your preferred language. Stories will be generated in the language you choose.

You can reach our support team by emailing support@taleswitch.com. We typically respond within 24 hours. You can also use the contact form on our website at taleswitch.com/contact.